Refund policy

Refund & Return Policy — TradeBayt

Last Updated: August 2026

At TradeBayt, we strive to provide high-quality products and excellent customer service. Please read this Refund & Return Policy carefully before making a purchase. This policy is in addition to, and does not limit, any rights you may have under applicable consumer protection laws.

Order Cancellation

Orders may be canceled within 12 hours of purchase by contacting us at support@tradebayt.com.

After this period, orders are processed for fulfillment and generally cannot be canceled. However, if your order has not yet shipped, contact us and we will make reasonable efforts to accommodate a cancellation request.

Returns

Due to the nature of our fulfillment process and international suppliers, we do not accept returns for:

Change of mind.
Incorrect product selection by the customer (e.g., wrong size or color chosen at checkout).
Minor differences in color, packaging, or appearance that do not affect the product's functionality.

Returns are accepted if:

The product arrives damaged.
The wrong item is delivered.
The item has a manufacturing defect.

Claims must be submitted within 7 days of delivery.

Return shipping costs: If the return is due to our error (wrong item, defect, or damage), we will cover the cost of return shipping or provide a prepaid label. Customers are not required to pay to return an item that arrived damaged, defective, or incorrect.

Damaged, Defective, or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us within 7 days of receiving your order.

Please include:

Order number.
Clear photos of the product.
Photos of the packaging and shipping label.
Description of the issue.

After verification, we will offer, at your choice where applicable:

A replacement product, or
A full refund.

We aim to resolve all claims within 3–5 business days of receiving the required information.

Refunds

Approved refunds will be issued to the original payment method.

Refund processing times typically range from 5–10 business days, depending on your payment provider, after the refund is issued on our end.

Shipping Delays & Estimated Delivery Times

Delivery times provided at checkout are estimates only and are not guaranteed. Actual delivery may be affected by:

Customs clearance.
Carrier delays.
Weather conditions.
High seasonal demand.

If we are unable to ship your order within the timeframe stated at checkout (or, where no timeframe is stated, within 30 days of purchase), we will notify you of the delay and provide a revised estimated shipping date. You will have the right to:

Agree to the delay and continue waiting, or
Cancel your order for a full refund.

If your order is delayed and you have not received a status update, please contact us at support@tradebayt.com.

Customs, Duties & Import Taxes

Some orders are fulfilled from international suppliers. Depending on your location, your order may be subject to customs duties, import taxes, or other fees charged by your country/local authorities upon delivery. These charges are the responsibility of the customer and are not included in the product price or shipping cost shown at checkout. TradeBayt has no control over these fees and cannot predict their amount.

Lost Packages

If a package is confirmed lost in transit (i.e., tracking shows no movement for an extended period and the carrier confirms the loss), we will provide either:

A replacement shipment, or
A full refund.

Packages marked "delivered" but not received: We understand this can happen due to carrier error, misdelivery, or theft. In these cases, we will open an investigation with the shipping carrier and work with you in good faith to resolve the issue. This may include requesting a delivery investigation from the carrier, checking with neighbors/building management, or, where appropriate, providing a replacement or refund once the investigation is complete.

Incorrect Shipping Address

Customers are responsible for providing accurate shipping information at checkout. If a package cannot be delivered due to an incorrect address entered by the customer, we will work with you to attempt to redirect or reship the order, but any additional shipping costs may be the customer's responsibility.

If you notice an error in your shipping address, please contact us immediately — we can only make changes before the order has shipped.

Chargebacks & Payment Disputes

If you experience an issue with your order, we encourage you to contact us first at support@tradebayt.com so we can resolve it as quickly as possible. Most issues can be fixed faster through direct communication than through a payment dispute.

You always retain the right to contact your card issuer or payment provider regarding any transaction. In the event of a chargeback, we may provide your card issuer or payment provider with supporting documentation, including order details, tracking information, and communication records, to assist in resolving the dispute.

Your Consumer Rights

Nothing in this policy limits or excludes any rights you have under applicable federal or state consumer protection laws, including your rights under the FTC Mail, Internet, or Telephone Order Merchandise Rule. Where any part of this policy conflicts with a mandatory legal right you hold, your legal right will apply.

Contact Information

For any questions regarding refunds, returns, or damaged products, please contact:

Email: support@tradebayt.com Store Name: TradeBayt